https://aifaultline.com/authors/blerim-dragusha/New papers by Blerim Dragusha in the AI Fault Line guide, and news naming them. https://aifaultline.com/research/p/doi-10-2478-sues-2026-0017/https://aifaultline.com/research/p/doi-10-2478-sues-2026-0017/Sun, 25 Oct 2026 00:00:00 +0000A survey of 210 small and medium enterprises in Kosovo finds AI adoption is positively associated with internal performance, especially HR management efficiency, and more modestly with decision quality. AI use is negatively associated with customer experience, and AI training is the strongest predictor of better outcomes.