Das Narayandas ยท AI Fault Linehttps://aifaultline.com/authors/das-narayandas/New papers by Das Narayandas in the AI Fault Line guide, and news naming them. Paper: Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experimenthttps://aifaultline.com/research/p/doi-10-1287-mnsc-2022-03920/https://aifaultline.com/research/p/doi-10-1287-mnsc-2022-03920/Wed, 01 Oct 2025 00:00:00 +0000